Job Description: At Perkins Coie we look for individuals who are self-motivated, dedicated to providing value and superior services, and above all, have a high degree of integrity and enthusiasm for their work. We have created a company culture that is based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work for one of the 100 Best Workplaces in America, get great health insurance, tuition reimbursement, your birthday off, and paid sabbaticals. GENERAL PURPOSE Perform support functions for the Client Accounts team, including responding to routine accounts-related requests from internal and external clients. Assist with special projects and provide additional support to the Client Accounts teams when requested. ESSENTIAL FUNCTIONS These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. Answer client inquiries by telephone and email, manage the Billing Hotline and Finance Help Desk Confer with lawyers and business professionals regarding client financial data requests when appropriate Record requests in ticketing software accurately and timely Consistently monitor assigned Help Desk tickets Provide analysis of common request trends to management Perform special projects, research, and support services as requested, including creating ad hoc reports, retrieving document copies, and gathering accounts payable backup detail Track invoice mailings and electronic submissions Process and track returned mail Perform other tasks including, but not limited to, timesheet corrections, retrieval/copy of requested documents, mailing statements of account, and running various standard statistical reports using Elite 3E and other tools Be present at work during regularly scheduled working hours and as needed in the job position, consistent with the firms attendance expectations SPECIFIC SKILLS REQUIRED Ability to express self effectively, both orally and in writing Attention to detail, strong organizational skills, and the ability to effectively multi-task Capacity to exercise judgment and discretion and perform well under the pressure of a heavy volume of requests and execute assignments with moderate direction Ability to quickly calculate figures and amounts such as percentage changes and perform basic reconciliations Work well in a team environment Accurately type 40-wpm and use a ten-key calculator by touch Ability to establish effective working relationships with all levels of firm personnel Working knowledge of MS Office applications, specifically Excel and Word SPECIFIC SKILLS PREFERRED Basic knowledge of standard databases and/or specialized accounting software packages such as Elite Enterprise or 3E software experience preferred Basic knowledge of accounts receivable procedures EDUCATION AND EXPERIENCE Requires an Associate degree and two to three years of related experience including billing and/or accounting experience in a professional services firm, or equivalent combination of experience and education. This position may be filled in the following area(s), the compensation range in these area(s) is listed below and depends on qualification and experience. Perkins Coie may provide a discretionary bonus annually and information regarding benefits can be found here. Washington State compensation range: $46,610 to $66,340 annually #LI-Hybrid Perkins Coie understands your career is about choices, not trade-offs. We're dedicated to providing an atmosphere that encourages you to pursue your definition of success. Click HERE to learn more. Please click HERE for more information. Perkins Coie is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination. Learn more HERE Read the full 2022 report HERE Learn more HERE Learn more HERE Learn More HERE