Job Description: At Perkins Coie, we look for individuals that are self-motivated, dedicated to providing value and superior services and, above all, people who have a high degree of integrity and enthusiasm for their work. Weve created a company culture that is based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work for one of the 100 Best Workplaces in America, get great health insurance, tuition reimbursement, your birthday off, and paid sabbaticals. GENERAL PURPOSE Responsible for the day-to-day support of Proforma Tracker and its users. Act as primary point of contact for user support requests and provide subject-matter expertise on best practices and technology related to proforma review process. Provide project support to the financial operations manager and billing manager. ESSENTIAL FUNCTIONS These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. Provide 1:1 user support of Proforma Tracker to attorneys, paralegals, and LPAs, including troubleshooting and documenting frequently asked questions. Attend regular proforma review trainings and conduct drop-in sessions as scheduled. Conduct periodic maintenance of attorney/assistant assignments in 3E. Monitor and report on proforma return metrics and other deadline compliance measures. Administrate deadline compliance incentives and penalties as needed. Administrate proforma non-returner follow-up messages or alerts. Monitor response and report to management as needed. Act as billing liaison to attorneys and legal business professionals, engaging with them regarding their proforma review processes and best practices. Partner with CFOAs, CBCs, CAAs, and other finance operations business professionals on billing and WIP monitoring practices. Answer inquiries by telephone and email, conferring with attorneys and legal business professionals regarding Proforma Tracker functionality and billing needs. Perform special technical projects as requested by financial operations manager and supervisor. Maintain and demonstrate a positive attitude at all times, serving as an extension of the management team. Serve as a mentor to junior business professionals. Be present at work during regularly scheduled working hours and as needed in the job position, consistent with the firm's attendance expectations. SPECIFIC SKILLS REQUIRED Strong written and oral communication skills. Fluency in standard accounting/billing procedures. Strong attention to detail, efficient organizational skills, and the ability to multi-task. Perform well under pressures of heavy volumes and requests and execute assignments with virtually no direction. Thorough knowledge of the intake, billing, and accounts receivable policies and procedures. Work well in a team environment. Familiarity with standard databases and/or accounting software applications. Elite 3E accounting software experience preferred. Ability to accurately type 40-wpm and use a ten key by touch. Working knowledge of MS Office applications, specifically Excel and Word. Knowledgeable in electronic client billing. EDUCATION AND EXPERIENCE Requires an associate degree and 5-7 years of related experience including legal billing, and/or accounting experience in a professional services firm, or equivalent combination of experience and education.