15 days old

ServiceNow Associate Platform Architect

Chicago, IL 60602
Job Description: At Perkins Coie, we look for self-motivated individuals, dedicated to providing value and superior service, and above all, who have a high degree of integrity and enthusiasm for their work. We have created a company culture based on collaboration, devotion to serving our clients, and mutual respect. Perkins Coie is committed to advancing diversity and inclusion both within the firm and throughout our collective communities. Work with one of the 100 Best Companies to Work For and receive great health insurance, tuition reimbursement, and paid sabbaticals. GENERAL PURPOSE The Platform Architect is a technical advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform. This is a highly consultative role that does not perform configuration on the platform, but guides partner and customer resources to deliver best practices. This role interfaces with the customer across executive, platform owner, enterprise architects, and development teams during the designing, developing, and implementation of solutions. ESSENTIAL FUNCTIONS The following essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation. Maintain professional and technical knowledge by attending educational workshops, reading articles, and publications, and attending user groups. Assists in developing standards and practices for maintaining the health of the ServiceNow platform. Supports design and implementation of a platform operating model to achieve desired outcomes and foster end-user adoption. Provides technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices. Guides ServiceNow Platform design, including considerations for integration and performance. Gain a solid understanding of supported applications such as IT Service Management, IT Operations Management, and Customer Service Management. Work with internal and external stakeholders, analyzing business needs and defining technical solutions. Create and maintain a detailed view of the existing architecture. Assesses architecture and solution designs to support objectives including alignment with ServiceNow implementation best practices. Provides technical guidance in platform development and platform-wide solutions. Advises on configuration and coding standards. Define solutions across the platform that align with out-of-the-box capabilities. Supports remediation of configurations not aligned with ServiceNow best practices. Perform other duties, as assigned. Be present at work during regularly scheduled working hours and as needed in the position, consistent with the Firms attendance expectations. SPECIFIC SKILLS REQUIRED Strong working knowledge of the ServiceNow modules including ITSM (Incident, Request, Change, Problem) and CSM. Experience consulting as a subject matter expert leading the delivery of solutions in client environments. Strong analytical, communication, and presentation skills. Strong ownership, accountability, and attention to detail in all work efforts. Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SOAP. Ability to exercise good judgment in prioritizing multiple tasks and addressing problems under time and resource constraints. Self-starter, strong time management skills, and a commitment to quality. SPECIFIC SKILLS PREFERRED General understanding of applications and business workflow of law firms. Basic understanding of business process improvements through software applications such as Salesforce, Oracle, ServiceNow, Workday, etc. Working knowledge of ITAM (SAM and Hardware), CMDB, ITOM and other modules Understanding of Agile methodologies (Scrum). Experience with data analysis and reporting. EDUCATION AND EXPERIENCE 3-5 years of enterprise IT experience. 1-3 years of implementing and integrating ServiceNow. Bachelor's Degree in engineering or computer science is beneficial. This position is eligible for an annual discretionary bonus, 401(k) plan, medical, dental, and vision insurance, accrued paid time off plan starting at 20 days annually, personal medical and parental leave, up to ten paid Holidays, and family care benefits. More information regarding benefits and programs may be found here. This position may be filled in the following location(s). The compensation depends on qualifications and experience. Colorado compensation range: $86,480 to $135,360 annually #TechDept #LI-Hybrid Perkins Coie understands your career is about choices, not trade-offs. We're dedicated to providing an atmosphere that encourages you to pursue your definition of success. Click HERE to learn more. Please click HERE for more information. Perkins Coie is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, marital status, sexual orientation, gender identity, disability or any other category prohibited by local, state or federal law. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, demotion, compensation, benefits, social and recreational activities and termination. The Firm ranked 39th this year! Learn more HERE Read the full 2023 report HERE Learn more HERE Learn More HERE
Posted: 2023-09-14 Expires: 2023-10-14

Perkins Coie understands your career is about choices, not trade-offs. Named one of the country's "100 Best Places to Work For" by FORTUNE magazine for 21 consecutive years, we provide an exceptional foundation on which to continue or expand your practice. During the past three years, we have hired more than 200 lateral attorneys firmwide at all experience levels. Our attorneys have broad and diverse backgrounds both within and outside the practice of law. By focusing on outstanding client service, superior legal work and generous pro bono and community involvement opportunities, we're dedicated to providing an atmosphere that encourages you to pursue your definition of success--both inside and outside the office.

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ServiceNow Associate Platform Architect

Perkins Coie LLP
Chicago, IL 60602

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